Thanks for your prompt response! I very much appreciate it.
Yes, I did select the country as United States. The error happens when creating a KP horoscope. below is the URL that manifests the error.
https://www.rahasyavedicastrology.com/kp-software/
Note that the location dropdown does show Houston, TX, USA as one of the options. However, when you click on, it gets selected BUT at the same time, you get the error message that says "Place not found! Try nearest city or click on advanced options". Below is the screenshot of the error uploaded to your site.

While we are on the subject…. in advanced options, when entering lat/long data, should the minutes be entered as is or in decimal format? For example, let's say I want to enter lat of 17 degrees and 30 minutes. Should I enter it as 17.50 or 17.30?
Thank you!